The Pet Loss Support Hotline was established to provide a source of emotional support for those who have lost a beloved pet or are anticipating the loss of a pet.

Reaching the Pet Loss Support Hotline

Hours of operation:

• September-April: Seven days a week, 6:00 - 9:00pm CST
• May-August: Monday, Wednesday, Friday, 6:00 - 9:00pm CST
• Dial (888) ISU-PLSH (888-478-7574) toll free any time of day.
• During hours of operation, your call will be answered by the Veterinary Medical Center and forwarded to a hotline volunteer if one is available. Otherwise, you may leave your name and telephone number and your call will be returned by a volunteer as soon as possible.
• During off hours, your call will be forwarded to a voice mail system. Please leave a message including your name and telephone number. Your call will be returned as soon as possible during regular hours of operation.
• E-mail address: isuplsh@iastate.edu
• U.S. Mailing address:
      Pet Loss Support Hotline at ISU
      2007 College of Veterinary Medicine
      Iowa State University
      Ames, Iowa 50011
• Fax: (515) 294-8500 

Limitations of the Pet Loss Support Hotline

• The support line volunteers are not licensed veterinarians. As such, we CAN NOT give medical advice over the telephone.
• We respect your opinions and your right to make decisions concerning your pets. Therefore, we can not be expected to make these difficult decisions for you.
• Calls will only be returned during the normal business hours (see above).
• At this time, we cannot send information via e-mail.